Help

ROANOKE STAMP & SEAL CO. is one of America’s largest stamp makers.

Established in 1917, we are a full-line manufacturer of custom products including: stamps, daters, embossing seals, name badges, name plates, engraved signs, ADA/Braille signs, Metalphoto plates, Cast Bronze plaques, stencils and banners.

Roanoke Stamp offers:

• One-day production on most orders
• In-house production of Xstamper® pre-inked custom stamps
• Professional and friendly customer service
• Specialization in large stamp, sign and embossing seal jobs

Roanoke Stamp is:

• A Service-Disabled, Veteran-Owned, Small Business
• A member of the Chamber of Commerce
• A member of the International Marking & Identification Association

    
We accept VISA, MasterCard, American Express, Diners Club, Discover and Government Purchase Card payments for online orders.

We also accept government purchase orders with 30 days net billing.

Best Way Shipping Charges (Continental U.S. / APO / FPO) are as follows:

Net Invoice Amount	Shipping Charge
Under $5.00	$1.50
$5.00-$24.99	$2.25
$25.00-$49.99	$4.00
$50.00 and over	FREE

Best Way Shipping Charges (Alaska, Hawaii, Puerto Rico, US Virgin Islands) are as follows:

Net Invoice Amount	Shipping Charge
Under $10.00	$3.00 (Best Way)
$10.00-$24.99	$4.50 (Best Way)
$25.00-$49.99	$6.00 (Best Way)
$50.00-$99.99	$8.00 (Best Way)
$100.00 or more	FREE (Best Way)
UPS Second Day Air	Actual Carrier Charge
UPS Next Day Air	Actual Carrier Charge

Expedited Shipping

You may also choose your preferred method of shipping during checkout. Shipping options include:

• USPS Mail
• FedEx Ground
• FedEx Second Day
• FedEx Next Day Standard
• FedEx Next Day Priority

Shipping charges are based on actual published carrier charges and the weight of your total order. Most items shipped from our facility in Roanoke, VA 24016.

Products which have (*) in the name are items on our GSA schedule contract. Products without that indicator are offered to our government customers at our discounted government prices.

We offer State and Local governments the same discounted pricing as on our Commonwealth of Virginia contract. Our Virginia contract website is www.USAcustom.com/va

Please visit our main website at www.USAcustom.com

No returns will be accepted without prior authorization for both customized and non-customized (stock) products. If items are returned to us in a damaged condition, we will be unable to accept the merchandise. Shipping charges are non-refundable. Stock items will be accepted for credit. Only unused items in sellable condition returned in original box will be accepted for store credit. Custom products are not returnable unless there is a defect in the merchandise. If We Have Made an Error on your Order: Please notify us immediately, we work our hardest to get the correct merchandise out to our customers – every once in a while an error will occur. If this occurs, notify us and we will correct your order. If You Have Made an Error: Please notify us immediately for correction to your order. If your order has already been completed, no credit can be given. You may exchange any non-personalized items for the correct one. These items must be returned to us unused and in saleable condition within 15 days of the time of purchase. Your next or correct order will be credited accordingly

No Xstamper® returns will be accepted without prior authorization. Please call our Customer Service Department for a return authorization number. Due to the high retail value of Xstamper® products, we will provide the following financial relief when a CUSTOMER ERROR occurs: 1) For the stamp being remade, the customer will be charged the normal retail price less any applicable discounts. 2) Upon return of the original/incorrect stamp to us, the customer will receive a credit equal to one-half (1/2) of the original net invoice price. This policy applies to an order of five (5) Xstampers or less. For Xstamper remake orders above five stamps, we will review each situation as to the allowable credit. Xstamper products must be returned to us unused and in saleable condition within 30 days of the time of purchase. No credit issued for Xstamper Industrial Stamps.